Our Privacy Code is part of this policy, and defines our adherence to principles of personal information management.
Collecting Your Personal Information
We collects personal information from you, from your interactions with us, and from other sources outside our organization including from social media sources, data and credit collection sources and employer enquiries for the purpose of making credit decisions about potential customers, to confirm identity and to prevent fraud and money laundering, to verify identity, employment and income, understand customer needs, determine suitability or eligibility of products and services, comply with applicable laws, collect on outstanding debt or administer a file.
When you apply for, provide a guarantee in respect of, use any product or service or otherwise conduct business with us and while you are our current or former client, we collect personal information about you such as:
We may monitor and/or record communication between you and our representatives (e.g., telephone discussions, email conversations).
Per the Privacy Code, we will seek consent before collecting personal information. Generally, you will be asked to provide written consent, but in some circumstances, we may accept verbal consent or determine that consent is implied through your conduct.
Using Your Personal Information
We may use your personal information for the following purposes:
Sharing Your Personal Information
We may share your personal information:
Updating Your Information
Since we uses personal information to provide services, it is important that the information be accurate and up-to-date. If any information changes, you should inform us so that we can make any necessary changes. Please be prepared to verify your identity when updating or changing your personal information.
Access to Personal Information
Subject to contractual and legal restrictions as well as reasonable notice, you may request access to or correction of the personal information we hold about you at any time by submitting a written request to Silver Fund Mortgage Investment Corporation’s senior management. Please be prepared to verify your identity upon making such a request. We will respond to your access request within 30 days of receiving all necessary information, or advise you if we require additional time. Summary information is available on request but more detailed requests, which may require archive or other retrieval costs, may be subject to a reasonable administration fee.
Retention of Information
We will retain personal information only for as long we believe it necessary to fulfill the purpose for which it was collected and to fulfill legal or business retention requirements. This may include customer service, legal or regulatory needs that require us to keep your Personal Information beyond the end of your relationship with us.
When your Personal Information is no longer required, we will securely destroy it or convert it to an anonymous form.
Protecting Your Personal Information
We endeavor to maintain adequate physical, procedural and technical security with respect to its offices and information storage facilities so as to prevent any loss, misuse, unauthorized access, disclosure or modification of personal information.
Authorized brokers, agents and mandataries will have access to your personal information in order to perform their job functions.
If your personal information is shared with service providers, they will be bound by appropriate agreements with we holding them to appropriate privacy standards.
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